LITERATURE GUIDE FOR OCTOBER´S TEST

 

LITERATURE GUIDE FOR OCTOBER´S TEST

 

I.- READ THE FOLLOWING TEXT

Call center phone etiquette

Dear Sunday Globe:

I´m writing to you about your article in last Sunday´s newspaper, “Cell Phone Makes Life Easier”. You did an excellent job explaining the good points of cell phones; they are convenient, we feel safer always being able to call someone, and they are very helpful in business. On the other hand, you didn´t talk about bad points at all. Thus, I hope you will let me give your readers some advice on cell phone etiquette.

The first point I´d like to address is loudness. When talking face to face in public, you wouldn´t shout. Likewise, don´t shout when you talk on your cell phone in public, the microphones in cell phones are so sensitive that you can be heard if you speak quietly. Furthermore, keep your ringer nice and quiet- and don’t let it ring in meetings, at the movies, etc.

Another point that needs to be made has to do with personal space. I think it is very impolite to make calls in small spaces or crowded rooms.  This makes others uncomfortable and forces them to listen your personal business. Additionally, it stops many face-to-face conversations from ever beginning; that’s why I never use my cell phone within three meters of other people except in emergencies, and only after asking permissions.

Lastly, let me draw your readers´ attention to the dangers of two things at the same time. For instance, cell phones and driving are a bad combination. Pay attention to the road! Likewise, cell phones can cause you to neglect good friends. Give friends who are with you your full attention. Turn off your cell phone and enjoy their company!

Sincerely,

Amber Jala.

 

II.- HOW MUCH DO YOU REMEMBER ABOUT THE READING? CHOOSE THE BEST ANSWER FOR EACH QUESTION OR STATEMENT BELLOW.

1.- Why did Amber decide to write this letter?

a) She wanted to talk about the good points of cell phones.

b) She liked the article in the Sunday Globe about cell phones.

c) She thought the bad points of cell phones weren´t included in the article.

2.- When talking on a cell phone or face to face ___________.

a) It´s not necessary to speak very loudly

b) The microphone is sensitive enough to hear.

c) You should speak very quietly.

3.- Amber thinks that making a phone call in a crowded elevator is ______________.

a) Sensitive                           b) an emergency                          c) impolite

4.- Amber thinks that if you talk on your cell phone while doing something else, ___________.

a) You might not pay attention to what you are doing.

b) Your friends will enjoy being with you more.

c) You will save a lot of time.

 

III.- ANSWER THE FOLLOWING QUESTIONS.

1.- What´s a cognate?______________________________________________________________

2.- Write 30 cognates.______________________________________________________________

3.- What´s a Noun?________________________________________________________________

4.- What´s a Verb?_________________________________________________________________

5.- What´s an Adjective?____________________________________________________________

 

I know that you can do it… only keep working hard…!!!